Keep your parking ticket for a year; if a ZTL fine arrives, do not pay, contact the garage right away and appeal to the Prefect within 60 days.
Our advice: keep your parking ticket
If you drive into the ZTL to reach the garage, our advice is just one: always keep the parking ticket the garage gives you. Put it in a drawer and do not throw it away for at least a year. It looks like an unimportant slip of paper, but it is proof that on that day your car was parked with us, and that is exactly what you will need if a fine ever reaches you.
Why the fine can arrive after so many months
When the fine concerns a customer from abroad, the notification takes a long route: it can arrive even after twelve months, although it usually arrives after about six. By then the holiday is a distant memory and it is easy to forget where the ticket went. That is why it is worth keeping it for a full year.
What to do when it arrives
If the fine concerns the ZTL, the first thing to do is contact the garage you used: together you can work out whether something went wrong in the plate authorisation procedure. Send the parking ticket straight away; they will probably also ask for an identity document and a copy of the fine. For City Parking you can write to multe.ztl@gmail.com or phone the garage (City Parking Fiesolana, City Parking Via Venezia, Garage Firenze Borgo Pinti).
In the meantime, do not pay. If you pay the penalty you lose the right to have it cancelled, and this holds even when the notice says that paying quickly gets you a discount: if the error is the garage’s, that discount is not in your interest.
From the day the fine first reaches you, you have 60 days to ask for its cancellation with an appeal to the Prefect. The appeal is free of charge and is sent by certified email (PEC) or registered mail, to the addresses written on the fine itself. Often the garage prepares the text; you sign and send it. If you travelled with a rental car there is an extra step: the fine goes first to the rental company, which by law must pass on your details as the driver, and only then reaches you. We explain it in the dedicated guide. For the general rules see the Florence ZTL guide.
Frequently asked questions
How long should I keep the parking ticket?
1 year. For customers from abroad the notification can arrive even after 12 months, usually after about 6.
Should I pay the ZTL fine straight away?
Not if you think there was an error in registering your plate: by paying you lose the right to have it cancelled, even with the discount for quick payment.
Who do I contact if a ZTL fine arrives?
The garage you used, sending the ticket, an identity document and a copy of the fine. For City Parking: multe.ztl@gmail.com and the garage phone.
How long do I have to appeal?
60 days from notification of the fine, with an appeal to the Prefect by PEC or registered mail at the addresses written on the fine.
Official information
Check current access rules, transport and attraction information for your travel date.